Privacy policy

Last updated: May 1, 2026
This Privacy Policy describes how Chains to Circles (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chainstocircles.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You
Information that you submit directly to us through our Services may include:
- Contact details, including your name, address, phone number, and email address
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information, including your username, password, security questions, and other information used for account security
- Customer support information, including information you include in communications with us

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other interaction data.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:Companies that support our Site and Services, such as ShopifyPayment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address)We or our partners may also automatically collect certain information using tracking technologies when you visit our Site, open emails, or interact with our Services or advertisements.All information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services, including processing payments, fulfilling orders, managing your account, arranging shipping, handling returns, and communicating with you about transactions.

Marketing and Advertising
We may use your personal information for marketing purposes, including sending promotional messages and showing advertisements tailored to your interests.
For EEA residents, the legal basis is our legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention
We use your personal information to detect and prevent fraud or illegal activity.
For EEA residents, this is based on legitimate interest (Art. 6(1)(f) GDPR).

Communication and Service Improvement
We use your information to provide customer support and improve our Services.
For EEA residents, this is based on legitimate interest (Art. 6(1)(f) GDPR).

Cookies
We use Cookies to operate and improve our Site and Services, analyze usage, and personalize content and advertisements.You can adjust your browser settings to remove or reject Cookies, but this may affect functionality.

How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With service providers (e.g., IT, payment processing, customer support, logistics)
- With business and marketing partners
- With affiliates within our company groupIn connection with legal obligations or business transactions
We do not use or disclose sensitive personal information without your consent.

User-Generated Content
If you submit content (such as reviews), it may be publicly visible. We are not responsible for how others use such information.

Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data
The Services are not intended for children, and we do not knowingly collect data from individuals under 16.

Data Security and Retention
No system is completely secure. We retain personal data as long as necessary for providing Services, complying with legal obligations, and resolving disputes.

Your Rights
Depending on your location, you may have rights including:
- Access to your data
- Deletion of your data
- Correction of inaccurate data
- Data portability
- Opt-out of data sale or targeted advertising
- Restriction of processing
- Withdrawal of consent
- Appeal of decisions
You can exercise these rights by contacting us.

Complaints
If you have complaints, contact us first. You may also lodge a complaint with your local data protection authority.

International Users
Your data may be processed outside your country. Where required, we use approved transfer mechanisms such as EU Standard Contractual Clauses.

Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us:
Email: hans.leijen@chainstocircles.com

Address: Dopheidestraat 17, 5925 BM Venlo (NL)

Under applicable data protection laws, we are the data controller of your personal information unless stated otherwise.